Feedback Questionnaires are sent out to our clients on completion of their mortgage. They are given a choice to either (1) strongly agree, (2) agree, (3) neither agree nor disagree, (4) disagree or (5) strongly disagree about a series of statements.
The following statistics were compiled from all Client Feedback Questionnaires received between April 2004 and March 2005.
The results have been converted into a percentage of all clients who either AGREED or STRONGLY AGREED that MortgagesNetwork.co.uk:
Recommended the most suitable mortgage on the market 100%
Ensured they understood how the selected mortgage worked 100%
Dealt with any queries and questions in full 100%
Maintained a high level of service 100%
Demonstrated a high degree of professionalism 100%
Will be happily recommended to friends and family 100%
Provided updates on a regular basis 96%